ComTec Solutions is a Business Technology Services company specializing in IT Managed Services with a niche market in Enterprise Resource Planning (ERP) system sales, implementation, and support.

We are seeking a Network Administrator - a highly skilled technical resource to provide onsite and remote support for customers on deployed technologies. The Network Administrator is responsible for providing proactive and reactive services to new and existing customers in support of their IT infrastructure.

Duties:

  • Respond to customer inquiries in a courteous and professional manner
  • Create, document, and escalate issues and problems according to ticketing standards and SLAs
  • Monitor assigned tickets and tasks and provide service or escalation as necessary
  • Provide support for escalated service desk tickets following established protocols
  • Provide desktop, server and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)
  • Deliver technical customer support over the phone and in person, understands support processes
  • Perform remote and onsite scheduled maintenance
  • Accurately enter and maintain case information including notes and resolution
  • Adhere to departmental policies for reporting and managing requests and change control
  • Participate in emergency on call rotation schedule
  • Internal IT Support as needed
  • Identify sales opportunities and pass the information to correct team members
  • Submit timesheets accurately and timely
  • Other duties as required

 

Technical Skills

  • Strong understanding of available tools to assist in daily tasks
  • Ability to troubleshoot server based software issues with:

-        Microsoft Windows Server 2003/2008/2008 R2 x32 and x64

-        Microsoft Windows Active Directory Infrastructure

-        On Premise Microsoft Exchange 2003/2007/2010, coexistence Microsoft Exchange 2007/2010 / Microsoft Office 365, and hosted Microsoft Office 365

-        Microsoft Terminal Server 2003/2008/ R2 x32 and x64

-        Major Anti-Virus solutions

-        Enterprise class backup solutions

  • Very knowledgeable of various server/workstation peripherals such as USB/NAS drives
  • In depth knowledge of workstation/server hardware and software troubleshooting abilities
  • Working knowledge of HP and Dell equipment; general understanding of storage solutions
  • Extremely knowledgeable in troubleshooting and resolving workstation based software issues with:

-        Microsoft Windows XP, Vista, and 7 (x32 and x64)

-        Microsoft Office 2007 / 2010

-        Microsoft Online Services (Office 365)

-        Domain and workgroup environments

  • Knowledge and understanding of AD, DNS, the Internet and mail flow   

Education and Experience

  • Bachelor’s degree preferred
  • MCP/MCSA/MCSE/MCTS/MCITP Certifications preferred
  • CompTIA A+ and Network+ preferred
  • 3+ years of relevant experience in supporting complex networks and/or providing technical support

Additional Requirements

  • Ability to schedule for evening or weekend work occasionally
  • Valid driver’s license and reliable personal vehicle
  • In connection with your consideration for employment, the Company requires all applicants consent to undergo an investigative background check  

Benefits

We offer a competitive compensation package in addition to the following:

  • Health Insurance
  • Dental Insurance
  • SIMPLE IRA plan w/ match
  • Company paid Life Insurance
  • Company paid LTD
  • Casual work environment

 

For a complete job description and to apply, please go to;

https://www.comtecsolutions.com/job-opportunities/network-administrator/

ComTec Solutions, LLC. must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to US citizens or lawful permanent residents of the United States, or those admitted as a refugee or granted asylum.

ComTec Solutions, LLC  is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran


Accessibility: If you need an accommodation as part of the employment process please contact the Talent Acquisition Department at
Phone: 585-381-8340
This Company is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic.
Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
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